CONTACT US

Frequently Asked Questions

Find answers to common questions about our products and services

Yes, all MyCloth products are 100% genuine and sourced from verified manufacturers.
Yes, Orders can be cancelled within 24 hours of placement. Contact support immediately for modifications. Prepaid order is not cancelled or modified.
Yes, we ship internationally! Prepaid payment methods are available for international orders including credit/debit cards, UPI, and net banking.
Contact us within 48 hours with a photo and we'll arrange a replacement or full refund. On Prepaid order we replacement/exchange available not refund.
Yes, we use SSL-encrypted, PCI-compliant payment gateways to keep your data safe.
Yes, gift wrapping is available at checkout for a small additional charge.

OFFICIAL CUSTOMER SUPPORT EMAIL ADDRESS

Customer Support Hours

Monday to Sunday = 10:00 AM – 7:00 PM (Indian Standard Time – IST)

  • Customers may send emails at any time.
  • Responses will generally be provided during customer support hours or within 24-48 Business Hours.

For general enquiries, orders, returns, refunds, shipping, product information, and customer assistance, please contact

Customer Support Email :
Contact.MyCloth@gmail.com

Grievance Officer

For complaints, unresolved customer concerns, or grievance-related matters, please contact:

Grievance Officer Email
Grievance.MyCloth@gmail.com

MYCLOTH INDIA aims to review and respond to grievances within a reasonable time, depending on the nature and complexity of the request.

Need help or facing an issue? Please fill the following Contact form and Write your topic and briefly describe your problem, product details, or question. The more specific details you share now, the faster our support experts can assist you.

Contact form

Frequently Asked Questions

We accept returns and exchanges for eligible items in their original, unworn condition. Please review our returns policy for the applicable time window and exclusions.

Delivery timelines and shipping charges are shown at checkout based on your location and order details.

Use the tracking link shared in your shipping confirmation email or contact our support team with your order number.

We make every effort to show accurate product colors. However, screen settings and lighting can cause slight variations.

We accept secure online payments through the payment options displayed at checkout, including cards, UPI and other supported methods.

Please refer to the size guide on the product page and compare its measurements with a garment that fits you well.

Contact our support team as soon as possible with your order number. Changes depend on whether the order has been processed or shipped.

COD availability depends on your delivery location and order value. If eligible, it will appear as a payment option at checkout.

Contact support promptly with your order number and clear photos of the package and product so we can help resolve the issue.

Yes. We sell genuine MyCloth India products sourced through our authorised supply chain.

We ship across most serviceable pin codes in India. Availability is confirmed when you enter your address at checkout.

Enter your valid coupon code in the discount field at checkout and select Apply. Only one code may be used unless stated otherwise.