Refund policy

MYCLOTH – RETURN & REFUND POLICY

Last Updated: 30/06/2026

Thank you for shopping with MYCLOTH, a brand operated by KRISHNA CREATOR VENTURE. We are committed to providing premium-quality apparel and a transparent return and refund experience.

1. Return Eligibility

Customers may request a return within 7 (Seven) calendar days from the date the product is delivered.

To be eligible for a return, the product must:

  • Be unused, unworn, unwashed, and undamaged.

  • Have all original tags, labels, and packaging intact.

  • Be returned in the same condition in which it was delivered.

  • Be accompanied by the order confirmation or proof of purchase.

Products that do not satisfy these conditions may not qualify for return or refund.

1A. Proof of Delivery

The delivery date recorded by MYCLOTH's logistics partner shall be treated as the official delivery date for calculating the 7-day return period.

2. How to Request a Return

To initiate a return, please email:

Customer Support:
Contact.MyCloth@gmail.com

Please include:

  • Order Number

  • Customer Name

  • Registered Mobile Number

  • Reason for Return

  • Clear photographs of the product (where applicable)

Returns sent without prior approval from MYCLOTH may be refused.

2A. Return Approval

Submitting a return request does not automatically mean that the return has been approved. MYCLOTH will review each request and communicate its decision via the registered email address.

3. Return Address

Approved returns must be shipped only to the address provided by MYCLOTH after the return request is reviewed.

Return Address:
[ Official Return Address]

3A. Return Shipping Responsibility

Return Shipping

Customers should not ship products until the return request has been approved by MYCLOTH. Return instructions will be provided after approval.

4. Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

  • An incomplete order

please notify us within 48 hours of delivery by emailing Contact.MyCloth@gmail.com.

Where possible, include photographs of the product and packaging. If we confirm that the issue was due to MYCLOTH or our fulfillment process, we will arrange an appropriate resolution, which may include a replacement or refund.

4A. Product Inspection

Every returned product will be inspected after it is received by MYCLOTH. Refunds, replacements, or exchanges will be processed only after successful inspection confirms that the return satisfies this policy.

5. Non-Returnable Products

Returns will generally not be accepted for:

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Products without original tags or packaging.

  • Customized or personalized products.

  • Gift cards.

  • Clearance, final-sale, or non-returnable promotional items (if clearly marked as such at the time of purchase).

5A – Items Not Eligible for Return

The following products will generally not be eligible for return:

  • Products showing signs of use, washing, alteration, or damage after delivery.

  • Products with missing original tags or packaging.

  • Products damaged due to misuse, negligence, or improper handling after delivery.

  • Returns requested after the applicable return period.

Section 5B – Hygiene and Product Condition

For hygiene and quality assurance reasons, MYCLOTH may decline returns of products that have been worn, washed, altered, stained, carry perfume or deodorant odours, contain pet hair, or otherwise show signs of use beyond what is reasonably necessary to inspect the product after delivery.


Section 5C- Prepaid Orders & Customer-Initiated Returns

Prepaid orders are eligible for return, exchange, replacement, or refund only in accordance with this Return & Refund Policy.

A prepaid order does not automatically qualify for refund after delivery. Refunds will be considered only when the return request is approved by MYCLOTH and the returned product successfully passes quality inspection.

If the customer receives a damaged, defective, incorrect, incomplete, or materially different product, the customer must inform MYCLOTH within 48 hours of delivery by emailing Contact.MyCloth@gmail.com with the order number, clear photos/videos of the product, packaging, shipping label, invoice, and the issue. After verification, MYCLOTH may offer replacement, exchange, refund, or another appropriate resolution as per this policy.

For customer-initiated return requests, including but not limited to “I do not want the product,” “I do not like the product after delivery,” “I changed my mind,” “I ordered by mistake,” “size selected incorrectly,” or similar personal preference reasons, return approval is not automatic. MYCLOTH may approve or reject such requests at its discretion, subject to product condition, eligibility, and inspection.

If a customer-initiated return is approved, the product must be unused, unworn, unwashed, undamaged, free from stains, perfume, deodorant smell, sweat marks, pet hair, alteration, or any signs of use, and must be returned with original tags, labels, invoice, packaging, and all accessories, if any.

For approved customer-initiated returns, the customer shall bear the return shipping cost. If MYCLOTH arranges reverse pickup, applicable reverse pickup/logistics charges may be deducted from the refundable amount. Non-refundable payment gateway charges, transaction charges, payment processing charges, COD handling charges if applicable, and any other non-recoverable operational charges may also be deducted from the refund amount, wherever applicable.

Refunds will be processed only after MYCLOTH receives and inspects the returned product. If the returned product fails quality inspection or does not meet the return conditions, MYCLOTH reserves the right to reject the refund. In such cases, the product may be sent back to the customer, subject to applicable shipping charges.

Refunds, if approved, will be initiated to the original payment method or any other method approved by MYCLOTH within 03 to 30 business days after successful inspection of the returned product.

MYCLOTH reserves the right to reject repeated, suspicious, fraudulent, abusive, or policy-violating return requests.

Section 5D- Return Shipping Charges

Return shipping charges will depend on the reason for return.

If the product delivered is damaged, defective, incorrect, incomplete, or materially different from the order, and the issue is verified by MYCLOTH, MYCLOTH may arrange reverse pickup or provide an appropriate resolution as per this policy.

For customer-initiated returns, including change of mind, personal preference, incorrect size selected by customer, or “do not want the product after delivery” cases, the customer shall bear the return shipping cost. If MYCLOTH arranges reverse pickup for such approved returns, the applicable reverse logistics charges may be deducted from the refundable amount.

Original shipping charges, reverse pickup charges, transaction/payment processing charges, COD handling charges if applicable, and other non-recoverable operational charges may be non-refundable wherever applicable and clearly permitted under this policy.

6. Exchanges

Where exchange services are offered, requests are subject to product availability and our exchange process. If an exchange cannot be completed, an eligible refund or alternative resolution may be offered.

Section 6A – Exchange Eligibility

Exchange requests, where offered, are subject to product availability, inventory levels, and operational feasibility.

MYCLOTH does not guarantee that the same size, colour, design, or product will remain available at the time an exchange request is processed.

7. Order Cancellation

Orders may be cancelled before dispatch by contacting Contact.MyCloth@gmail.com.

Once an order has been dispatched, cancellation may no longer be possible. Customers may instead use the return process if the product is eligible under this policy.

Section 7A – Cancellation by MYCLOTH

MYCLOTH reserves the right to cancel an order before dispatch where reasonably necessary, including situations such as:

  • Product becoming unavailable.

  • Pricing or technical errors.

  • Suspected fraudulent activity.

  • Payment verification failure.

  • Legal or regulatory restrictions.

  • Orders that cannot reasonably be fulfilled.

If payment has already been received for such an order, an appropriate refund will be processed in accordance with this policy.

8. Refund Process

After the returned product is received and inspected, MYCLOTH will notify you whether the refund has been approved.

If approved, the refund will be initiated to the original payment method.

Refund initiation may take 03 to 30 business days, depending on operational review and processing requirements. After initiation, the time taken for funds to appear in your account depends on your bank, card issuer, UPI provider, wallet provider, or other payment service.

8A – Refund Method

Refunds will generally be processed using the same payment method used for the original purchase. If refunding through the original payment method is not reasonably possible, MYCLOTH may offer an alternative refund method in accordance with applicable law.

Section 8B – Partial Refunds

Where permitted by applicable law and clearly justified, MYCLOTH may issue a partial refund in circumstances such as:

  • Approved returns where part of an order is retained by the customer.

  • Products returned with missing accessories or components originally supplied by MYCLOTH.

  • Other situations where a partial refund is appropriate and communicated to the customer.

9. Refund Amount

If the return is approved because the product was damaged, defective, incorrect, or due to an error attributable to MYCLOTH, the customer will receive the applicable refund in accordance with this policy and applicable law.

If a return is accepted for other eligible reasons under this policy, any applicable deductions (such as shipping or other disclosed charges, where permitted) will be communicated before the refund is processed.

MYCLOTH will arrange or reimburse return shipping only when the delivered product is defective, damaged, or an incorrect item attributable to MYCLOTH. For all other eligible returns, if accepted under this policy, the customer may be responsible for return shipping costs unless otherwise stated.

Section 9A – Promotional Benefits

Where a refund is approved for an order that qualified for promotional offers, discounts, coupons, or bundled pricing, MYCLOTH may recalculate the order value in accordance with the applicable promotion terms before processing the refund, where such recalculation was disclosed as part of the promotion.

10. Fraud Prevention

MYCLOTH reserves the right to reject return or refund requests where there is reasonable evidence of:

  • Misuse of the return process.

  • Repeated abusive return behaviour.

  • False, fraudulent, or misleading claims.

  • Returns that do not satisfy this policy.

Such decisions will be made after reviewing the available information.

10A – Fraudulent Activity

MYCLOTH reserves the right to investigate suspected fraudulent transactions, abusive return patterns, chargeback abuse, or other misuse of its services. Appropriate action may be taken where permitted by applicable law.

Section 10B – Verification

MYCLOTH may request additional information reasonably necessary to review a return or refund request, including photographs, order details, or other supporting information relevant to the claim.

11. Contact Information

Customer Support
Email: Contact.MyCloth@gmail.com

Grievance Officer
Email: Grievance.MyCloth@gmail.com

We currently provide customer support exclusively through the above official email addresses. Customers are advised to use only these official communication channels to help avoid fraud or impersonation.

Customer Support Hours:
Monday to Sunday: 10:00 AM – 7:00 PM (Indian Standard Time – IST)

11A – Official Communication

MYCLOTH communicates with customers only through its official support email addresses:

Customers should not rely on communications from unofficial email addresses or third parties claiming to represent MYCLOTH.

Section 11B – Response Time

MYCLOTH aims to acknowledge customer emails within a reasonable period during customer support hours. Response times may vary depending on enquiry volume, weekends, public holidays, or operational requirements.

12. Policy Updates

MYCLOTH reserves the right to revise this Return & Refund Policy from time to time. Any updated version will be published on our official website and will become effective from the date of publication unless otherwise stated.

13. Jurisdiction

This Return & Refund Policy shall be governed by the laws of India. Any disputes relating to this policy shall be subject to the jurisdiction of the competent courts where required by applicable law.

14. Force Majeure

Neither MYCLOTH nor the customer shall be responsible for delays caused by events beyond reasonable control, including natural disasters, war, government actions, transportation disruptions, strikes, pandemics, or other unforeseen events.

15. Severability

If any provision of this Return & Refund Policy is held to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

16. Contact Hours

Customer Support Hours:

Monday to Sunday
10:00 AM – 7:00 PM (Indian Standard Time – IST)

Outside these hours, customers may still send emails. Responses will be provided during the next available business support hours.

Section 17 – Entire Policy

This Return & Refund Policy forms part of MYCLOTH's overall website policies and should be read together with the Terms of Service, Shipping Policy, Privacy Policy, and any other applicable policies published on the official MYCLOTH website.