Shipping policy

MYCLOTH – SHIPPING POLICY

Last Updated: 30/06/2026

Thank you for shopping with MYCLOTH, a brand operated by KRISHNA CREATOR VENTURE. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

After successful order confirmation and payment verification, MYCLOTH will begin processing your order.

Orders are generally processed in the order they are received.

Processing times may vary depending on product availability, operational requirements, public holidays, or other factors.

2. Shipping Timeline

MYCLOTH aims to deliver orders within 7 to 30 calendar days from the date the order is confirmed.

The stated delivery timeline is an estimate and may vary depending on factors such as:

  • Delivery location

  • Courier partner operations

  • Public holidays

  • Weather conditions

  • Government restrictions

  • Natural disasters or other events beyond reasonable control

Delivery dates are estimates and are not guaranteed.

Section 2A – Delivery Timeline Clarification

The estimated delivery period of 7 to 30 calendar days begins after successful order confirmation and payment verification. Actual delivery timelines may vary depending on operational circumstances.

3. Shipping Coverage

MYCLOTH currently delivers to serviceable locations within India.

International shipping may be introduced in the future. If international shipping becomes available, applicable shipping charges, customs duties, import taxes, and local regulations may apply and will be communicated at checkout or otherwise before purchase where applicable.

Section 3A – Serviceable Locations

Orders can be delivered only to locations that are serviceable by MYCLOTH's logistics partners. If a delivery address is found to be outside the serviceable area after the order is placed, MYCLOTH may cancel the order and process a refund in accordance with its Refund Policy.

Section 3B – International Orders

MYCLOTH accepts orders from eligible international destinations.

International deliveries are subject to:

  • Customs clearance procedures.

  • Import duties, customs duties, taxes, VAT, GST, or other government charges imposed by the destination country.

  • Local laws and regulations applicable in the destination country.

Unless otherwise stated during checkout, customers are responsible for any import duties, customs duties, taxes, or similar charges imposed by the destination country's authorities.

Delivery timelines for international orders may vary depending on customs processing, logistics partners, and local regulations.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before payment is completed.

Where free shipping promotions are offered, the applicable terms and conditions will be displayed on the website.

Section 4A – Shipping Confirmation

Once an order has been dispatched, MYCLOTH will send available shipment details or tracking information to the customer using the contact details provided with the order.

Section 4B – Shipping Charges

MYCLOTH may offer one or more of the following shipping methods depending on the order, destination, promotional campaigns, or operational requirements:

  • Free Shipping

  • Flat-Rate Shipping

  • Shipping Charges based on Order Value

  • Shipping Charges based on Delivery Location

  • Product-specific Shipping Charges

The applicable shipping charges, if any, will always be displayed before the customer completes payment.

5. Order Tracking

Once an order has been shipped, customers will receive available shipment details and tracking information through the registered contact details associated with the order.

Tracking updates are provided by the logistics partner and may not update immediately.

Section 5A – Cash on Delivery (COD)

MYCLOTH may offer Cash on Delivery (COD) for selected products, locations, or eligible orders.

The availability of COD is determined automatically during checkout based on operational, logistics, fraud prevention, and delivery considerations.

MYCLOTH reserves the right to enable, disable, or restrict COD for any order, product, customer, or location without prior notice where reasonably necessary for operational or risk management purposes.

6. Delivery

Orders will be delivered to the shipping address provided by the customer during checkout.

Customers are responsible for ensuring that the shipping address, contact number, and other delivery information are accurate and complete.

MYCLOTH is not responsible for delays or failed deliveries caused by incorrect or incomplete customer-provided information.

Section 6A – Customer Information Accuracy

Customers are responsible for providing accurate shipping information, including name, address, postal code, mobile number, and email address.

MYCLOTH is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete customer-provided information.

Section 6B – Delivery Confirmation

Delivery shall be considered completed when the shipment is marked as delivered by the logistics partner at the shipping address provided by the customer.

The logistics partner's delivery records may be used to verify successful delivery where appropriate.

7. Failed Delivery Attempts

If delivery cannot be completed due to reasons attributable to the customer (such as an incorrect address, repeated absence, refusal to accept delivery, or failure to respond to the courier), the order may be returned to MYCLOTH.

Additional shipping charges may apply if re-dispatch is requested.

Section 7A – Refused Deliveries

If a customer refuses delivery without a valid reason or fails to accept delivery after reasonable courier attempts, the shipment may be returned to MYCLOTH. Any subsequent re-dispatch or refund will be handled in accordance with the applicable policies.

8. Damaged Packages

Customers should inspect the package upon delivery.

If the package appears to be damaged, tampered with, or if the wrong product has been delivered, customers should notify MYCLOTH within 48 hours by emailing:

Customer Support:
Contact.MyCloth@gmail.com

Where possible, include photographs of the package and product.

Section 8A – Packaging Inspection

Customers should inspect the external package before accepting delivery. If the package appears significantly damaged or tampered with, customers should promptly contact MYCLOTH and, where appropriate, document the condition with photographs.

9. Delivery Delays

While MYCLOTH makes reasonable efforts to deliver orders within the estimated timeframe, delivery delays may occur due to circumstances beyond our reasonable control.

MYCLOTH shall not be responsible for delays caused by:

  • Courier or logistics partner disruptions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Civil disturbances

  • Weather conditions

  • Other unforeseen events

Section 9A – Multiple Shipments

Where an order contains multiple products, MYCLOTH may ship items separately based on availability or operational requirements. Customers will not be charged additional shipping solely because an order is fulfilled in multiple shipments unless this is disclosed before purchase.

Section 9B – International Delivery Delays

International shipments may experience additional delays due to customs inspections, government authorities, airline schedules, destination-country regulations, public holidays, or other circumstances beyond MYCLOTH's reasonable control.

Estimated delivery timelines for international orders are indicative only and are not guaranteed.

10. Order Cancellation Before Dispatch

Customers may request cancellation of an order before it has been dispatched by contacting:

Contact.MyCloth@gmail.com

Once an order has been dispatched, cancellation may no longer be possible. Eligible returns will be handled in accordance with the MYCLOTH Return & Refund Policy.

11. Customer Support

Customer Support Email
Contact.MyCloth@gmail.com

Grievance Officer Email
Grievance.MyCloth@gmail.com

Customer Support Hours

Monday to Sunday
10:00 AM – 7:00 PM (Indian Standard Time – IST)

Customers may send emails outside support hours. Responses will be provided during the next available support hours.

12. Official Communication

MYCLOTH communicates with customers only through its official email addresses:

Customers should exercise caution against fraudulent communications from unofficial sources.

13. Policy Updates

MYCLOTH reserves the right to modify or update this Shipping Policy at any time. Updated versions will be published on the official MYCLOTH website and become effective from the date of publication unless otherwise stated.

Section 13A – Official Communication

MYCLOTH communicates with customers only through the following official email addresses:

Customers should exercise caution against fraudulent communications from unofficial sources.

14. Governing Law

This Shipping Policy shall be governed by the applicable laws of India. Any disputes arising from this Shipping Policy shall be subject to the jurisdiction of the competent courts as determined under applicable law.

15. Force Majeure

MYCLOTH shall not be liable for delays or failures in shipping caused by events beyond its reasonable control, including natural disasters, epidemics, government actions, strikes, transportation disruptions, war, or similar unforeseen circumstances.

Section 15A – Logistics Partners

MYCLOTH may use one or more authorized courier or logistics partners to process and deliver customer orders.

The selection of logistics partners is made by MYCLOTH based on operational requirements, delivery location, service availability, and business considerations.

Section 16 – Severability

If any provision of this Shipping Policy is determined to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

Section 17 – Customer Support

Customer Support Hours

Monday to Sunday
10:00 AM – 7:00 PM (Indian Standard Time – IST)

Customers may send emails outside support hours. Responses will be provided during the next available support hours.