FAQ
Frequently Asked Questions
Find answers to common questions about our products and services
Yes, all MyCloth products are 100% genuine and sourced from verified manufacturers.
Yes, Orders can be cancelled within 24 hours of placement. Contact support immediately for modifications. Prepaid order is not cancelled or modified.
Yes, we ship internationally! Prepaid payment methods are available for international orders including credit/debit cards, UPI, and net banking.
Contact us within 48 hours with a photo and we'll arrange a replacement or full refund. On Prepaid order we replacement/exchange available not refund.
Yes, we use SSL-encrypted, PCI-compliant payment gateways to keep your data safe.
Yes, gift wrapping is available at checkout for a small additional charge.
Most Common FAQ
We offer 7-day return and exchange from delivery date. Items must be unused, unwashed, original packaging with tags. Contact us via Contact Us page or WhatsApp Customer support or email.
Standard 5-7 business days. Express 2-3 days in select cities. FREE shipping above ₹5,000 OR $150, flat ₹160 OR UPTO $25 below.
Tracking link sent via SMS and email after shipment. Also trackable from Track My Order page.
We display colors as accurately as possible but slight variations may occur due to monitor settings and lighting.
Credit/Debit Cards, Net Banking, UPI (GPay, PhonePe, Paytm), Wallets, and COD.
Each product page has a Size Guide with measurements in inches and cm.
Within 24 hours if not yet shipped. Contact via WhatsApp or email immediately. Prepaid order is not cancelled, only 1-2 time product is replacement or exchange available in in some cases. T&C apply.
COD available on orders up to ₹3000 for most pin codes.
Contact us within 48 hours with photos. We arrange replacement or full refund in some cases only.
Yes, 100% authentic sourced from verified manufacturers.
Yes, 27000+ pin codes. Check availability by entering pin code on product page.
Enter code in Discount Code field at checkout and click Apply.
